Terms of Sale & F.A.Qs
Store Policy & F.A.Q
Hi Everyone and welcome to Get it Creations, Inc.
Here you’ll find all the important details and information to help you when placing an order.
Business Hours are Monday-Friday 9 am-3 pm pst.
We are closed all Holiday’s and weekends.
Please allow a response time of up to 3 days.
Placing an Order:
All Merch is sold as PREORDER unless specified as READY TO SHIP (RTS). Please be aware of opening and closing dates for each preorder. You can find those dates on my story on IG whenever a preorder is live. Once your order is placed, you are locked into that purchase. We do not cancel or refund any orders as each order is a custom, this includes both preorder's and RTS orders.
The Turnaround Time:
Preorder: up to 2 months starting from when the round closes
Ready to ship: up to 2.5 weeks starting the day after your order is placed.
Once a preorder closes, please allow approximately 2 months for it to arrive.
Once I have received the shipment, it will be an additional 3-5 days for packaging. Please keep in mind, there is no exact promise date when placing an order. My story will be updated each round. This includes any delays, shipment arrival, PO drop off, etc.
We accept payments via Paypal or credit card. We do not accept E Check! Any E Check payments will be cancelled!
All orders are shipped by USPS Priority Mail ONLY!
WE DON’T COMBINE SHIPPING for multiple orders. Please keep this in mind so that you have your order list ahead of time.
After your package is dropped off at the PO, we are no longer responsible. If your package gets lost or damaged, you must contact the postal service. I cannot control how they handle the packages after it’s dropped off.
If the shipping cost is more that what was paid at checkout, you’ll receive a separate invoice for the difference.
Lost or Damaged Packages:
Once your order is in the hands of the Postal Service or mail carrier, I am not responsible! If they damage your package anytime in transit or misplace it, it is the buyers responsibility to file a claim with USPS in person or via their site. I know this is a terrible thing to go through but you need to speak to them directly. Each Priority flat rate package includes up to $100 insurance from the postal service.
Received the wrong item or item was defective?:
If you received the wrong item or your item was defective, you have up to 5 days from the day it was received to let me know. Once the 5 days have passed your claim will no longer be valid.
How do I notify you?
How do I notify you?
Please provide your order number in the subject line and explain what’s wrong with your order. If you have pictures please send them. This will help rush your issue & get it solved faster.
What’s the process if I’m within the 5 day period?
Once your email has been received I will ask you to please send me that item back along with proof of shipping & what was paid for shipping. I will then wait for the item to arrive. Once received I’ll refund you what you paid in shipping cost & resend you out the correct item under your original order number. Please keep in mind this only applies if you received the incorrect item meaning it doesn’t match what you originally placed. It also only applies if the item received is defective meaning it has bubbles, peeling, discolored, or doesn’t fit correctly.
TIPS FOR WHEN PLACING AN ORDER:
*Is the iPhone, Samsung, or Tee size you selected correct?
*Is the design you selected the right one?
*Double check your shipping and billing information.
*Did you provide your full name, phone number, or email? (This helps with communication)
*Lastly, have you read the Terms & Conditions to better understand how the shop works?
These tips are very helpful when placing an order as it will prevent any unnecessary delays.